Square has unveiled a new suite of tools designed to transform how merchants interact with customers, combining AI-driven voice ordering with native Bitcoin payment integration. The launch aims to streamline the checkout process, improve customer engagement, and expand payment options in both physical and digital storefronts.
The voice ordering feature allows customers to place orders using natural language through smart devices, kiosks, or mobile apps. The AI can understand complex requests, suggest complementary products, and remember customer preferences for faster repeat purchases. Merchants can customize prompts, menu items, and order flows, making the system adaptable to a wide variety of business types — from cafes and retail shops to online services.
In parallel, Square’s new Bitcoin integration enables merchants to accept cryptocurrency directly without relying on third-party wallets or gateways. Transactions are processed in real time, with options to convert Bitcoin into local currency automatically to mitigate volatility. This feature positions Square as one of the first payment platforms to offer seamless crypto acceptance alongside AI-assisted ordering.
The combination of voice ordering and Bitcoin payments reflects Square’s broader vision for conversational commerce, where AI assists in transactions and digital assets provide more flexible payment methods. Early adopters of the platform report increased efficiency during peak hours and positive customer reactions to alternative payment options.
Square plans to expand support for these tools globally over the coming months. Developers and merchants will also have access to analytics that tracks voice ordering trends, Bitcoin usage, and overall sales performance, helping businesses refine their offerings and better understand customer behavior.
Industry analysts note that this launch represents a step toward more interactive and tech-forward retail environments. By integrating AI and cryptocurrency directly into the payment experience, Square is setting a precedent for next-generation point-of-sale solutions that combine convenience, security, and innovation.
