It appears some customers who pre-ordered the new Samsung Galaxy S25 Ultra and have Xfinity Mobile or Metro by T-Mobile as their carriers are experiencing activation delays. These users, eager to use their latest device, are finding themselves unable to use their new phones despite having them in their possession. This situation raises questions about the carriers’ ability to keep pace with Samsung’s rapid product delivery.
Xfinity Mobile customers have taken to online forums like Reddit to express their frustration as they report that their S25 Ultra devices are blocked from activation. Xfinity has reportedly informed some users that their systems won’t be fully updated to support the new phone until February 5th, leaving customers who pre-ordered wondering why they can’t use their devices immediately. One Reddit user mentioned being given a February 7th activation date, further adding to the confusion.
The activation problems aren’t limited to Xfinity. Metro by T-Mobile customers are also reporting similar difficulties. Some Metro users have been told that their current plans are incompatible with the S25 Ultra, with the carrier suggesting a plan change. However, some customers are hesitant to switch plans just to activate their new phone, especially when they suspect the real issue lies with Metro’s network not being fully updated for the device. One Metro customer even shared a workaround, suggesting that using desktop mode in a mobile browser during the activation process might bypass the issue. This workaround involved activating the device through another phone’s browser, which is not an ideal solution.
